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DPD - Return to Consignor

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

This tutorial will show you how to arrange for the shipment to be returned to consignor.
Step 1
Click on the 'Tracking' tab as highlighted to begin the process.

Step 2
Enter your parcel number to change the shipment details.
Click Search to proceed.

Step 3
If the status of the consignment shows it is confirmed at depot/hub you can edit the address by clicking on Change delivery.

Step 4
From the dropdown menu select Return to consignor.
Type in the recipient's details here. All items marked * must be completed.
Tick the Add parcel(s) to watch list box if you wish to monitor your delivery dynamically.

Step 5
Click Submit to finish.

Step 6
Change confirmed, please make a note of the reference number.