DPD scoops Customer Care Award

DPD has won the Customer Care Award at the 2011 Motor Transport Awards after overcoming stiff competition from APC Overnight, TNT Express and Wincanton.

The Awards, which are judged by an independent panel of experts, are widely regarded as the transport industry 'Oscars'.

Judges said: "DPD have delivered formidable business results, winning new customers thanks to its Predict service and with customer care running from boardroom to loading bay to doorstep."

The Award is a significant accolade for DPD, with the Customer Care category acknowledged as the toughest section at the Motor Transport Awards, attracting over 40 entries from leading names across the industry.

Dwain McDonald, DPD CEO, said: "I am delighted that our approach to customer care continues to set us apart. Winning this prestigious award is fantastic news for all the committed people working at DPD. It is also independent recognition of our ability to win new business from competitors and keep our existing customers."

From left: Lynne Bourne (DPD Head of CRM), Elaine Kerr (DPD Director of Sales and CRM), Hiroyuki Kojima (MD at Isuzu Motors Europe Ltd) and Michael McIntyre (Comedian)

DPD offers nationwide and international express delivery services via a network of 42 sites across the UK. DPD offers an industry-first service called 'Predict' and is the only UK parcel carrier to provide online shoppers with a one hour window for their home deliveries.

Visit www.dpd.co.uk